What is the process for design services?
1. INQUIRY/FOLLOW UP
Submit your inquiry form online through our "Contact. ACG will approve or decline the booking project date. If the project date is agreed upon, the proposal is sent along with a link to book your consultation call to discuss the vision of your project.
2. INVOICE/CONTRACT/PAYMENT
The client has returned signed contracts via email and submitted the first deposit or full payment (Payments Are Made via PayLink sent through email/text).
3. DESIGN/REVISION PHASE
ACG Begins the design process for the Client. Clients are sent drafted concepts to review, and revisions are made here. 5 free revisions before revision fees occur (Revision Fees are 10 per. revision).
4. COMPLETION/PROJECT SATISFACTION
Deliverables (graphic designs) are received with guidelines on how to properly upload and distribute content correctly. The client will complete a "post product review) ensure that everything was delivered and that the client is satisfied with the final product.
Retainer Structure
Is the retainer fee based on the hours you spend working on projects, or is it tied to the completion of specific deliverables? The retainer fee is based on the completion of deliverables
What happens if I need more services than what's included in the retainer? Would that require upgrading the package or paying additional fees? Any additional services require a $45 additional fee
Scope of Work
What specific services are covered in the quarterly retainer fee? Does this cover the flyer, promo video, logo, and carousal posts as discussed? Yes
Are there any limits on the number of revisions or changes to each project? You are allowed five revisions per project
Can I request additional design work outside the original agreement during the quarter? If so, will there be extra charges? Any additional design work/service requires a $45 additional fee
Project Timelines
What are the typical turnaround times for each service? Typical turnaround times are 48-72 hours
Will multiple projects be worked on simultaneously, or will they be handled one at a time? Most times, Projects are handled simultaneously
Communication and Collaboration
How often can we meet or check in during the quarter to discuss project updates? We can meet as often as every month or every 2 weeks
Is communication (emails, calls, meetings) included in the retainer, or is there a cap on how much time is allocated for discussions? There is no cap on how much time is allocated
Revisions and Edits
How many rounds of revisions are included for each deliverable? Are additional revisions subject to extra fees? You are allowed five revisions per project, any additional revisions after the five are used require a 10-dollar revision fee
Are revisions within the scope of the original project brief, or can changes be made to the concept during the process? Changes and revisions are allowed and encourages
Deliverables
How will the final deliverables (flyers, videos, logos, etc.) be provided (file formats, resolution, etc. )? All final Flyers/Logo deliverables will be sent In JPG and PNG Formats. Videos Will be sent in MP4 format. All deliverables be sent in High Resolution
Are source files (e.g., PSD, AI, or video project files) included in the retainer, or is there an additional fee for those? All Source files will be included in the retainer
Intellectual Property and Usage Rights
Will I own the rights to all designs created under the retainer, or will some elements require additional licensing or purchase for full ownership? All design rights are 100% Yours
Are there any restrictions on how I can use the deliverables? No there are not
Post Creation
Is there a limit on the number of social media posts you will create within the quarter under the retainer? No, posts are designs are created as needed
Are carousel posts, stories, and standard posts all included, or do they count separately toward the total post limit? All posts are included
Do you create custom graphics, or will stock templates be used? There will be a mixture of templates and custom graphics
How frequently will posts be created and delivered? For example, is there a maximum number of posts you will create per week or month? Posts can be created every 2 weeks as needed